The deal marks an expansion of Amdocs' relationship with Telefónica Argentina of the previously-announced wire-line and wireless transformation projects, which aim to provide a seamless experience across all customer interaction channels.
Under the new agreement, Amdocs will assume responsibility for managing, maintaining, configuring, testing and training across multiple Telefónica Argentina BSS systems, including interfaces to applications from third-party vendors, enabling Telefónica to focus on its core business activities. The Spanish telco offers direct-to-home (DTH) pay-TV, Internet, mobile and voice services in the South American country.
"Based on the success achieved so far, we are expanding our relationship with Amdocs by entrusting them to manage a broader range of our BSS systems," said Horacio Goldenberg, chief information officer at Telefónica Argentina. "This will enable us to further simplify processes and systems so that we can deliver on our transformation goal of providing a consistent, advanced and simple customer experience across all channels."
"Today's announcement demonstrates our ability to provide even greater value to Telefónica Argentina by assuming responsibility for managing and maintaining our CES solution suite," said Manuel Zepeda, division president for the Caribbean and Latin America region at Amdocs. "Having Amdocs manage these important BSS applications will help ensure maximum operational efficiencies for Telefónica Argentina."